Refund policy

 

Refund & Return Policy:

At Made You Look, each piece is handmade with care and attention to detail. Because of the nature of our small-batch, handmade production, all sales are final and we do not offer refunds or cancellations once an order has been placed.

Damaged or Incorrect Items

We want you to love your jewelry. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [shop.madeyoulookllc@gmail.com] We will gladly offer a replacement once the issue is reviewed.

Please include:

• Your order number
• A photo of the item
• A brief description of the issue

Exchanges

We do not offer traditional exchanges. However, if there is an issue with your order, we may offer store credit at our discretion.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct at checkout.

If you believe your package is lost in transit, contact us and we will do our best to help you resolve the issue with the carrier.

Processing & Shipping

All pieces are made and packed with care. Please allow [2-3] business days for processing before shipment.